Lengthy Residence Merchandise is a house enchancment service supplier primarily based within the Washington, D.C., space with 80 years of expertise. Its longevity is a testomony to the standard of its merchandise and business expertise.
Of the businesses I’ve reviewed, I’ve discovered them to be consistent with competitor costs and a reduce above in high quality and set up. Nonetheless, that’s not with out caveats. On this article, I’ll provide you with an outline of the corporate, my skilled ideas on its services and products, and some issues to observe.
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Quick Information About Lengthy Residence Merchandise
Earlier than I get into particulars, listed below are a number of quick details about Lengthy Residence Merchandise:
- As we speak’s House owner Ranking: 79.5/100
- Higher Enterprise Bureau (BBB) A+ ranking
- Based in 1945 by Henry Lengthy as Lengthy’s Fence Co. in Washington, D.C.
- Headquartered in Savage, MD
- Quite a few business awards
- Operates on the Japanese Seaboard
Lengthy Residence Merchandise Professionals and Cons
On par with its friends within the large-scale residence enchancment house, Lengthy Residence Merchandise does many issues effectively however has some shortcomings. A couple of of those are troublesome to position as a professional or con and may depend upon the home-owner’s emotions. I’ll contact on all of those factors within the article so that you’ll come away with a greater understanding to base your opinion on.
What Companies Does Lengthy Residence Merchandise Supply?
Lengthy Residence Merchandise supplies varied residence enchancment services and products and varied choices inside every class. I didn’t discover them distinctive on this class, however I didn’t discover them missing both.
They’re excellent for doing slender residence enhancements involving particular upgrades, like a brand new roof or home windows. Nonetheless, they’re not your best option in the event you’re searching for extra expansive enhancements, like renovations or residence reworking. In these instances, a basic contractor could be a greater guess.
Home windows
Lengthy Home windows’ service is excellent. It provides double-hung, casement, awning, and bay window merchandise and set up. Included are commonplace estimation and measurement companies. The place potential, it provides one-day or next-day set up for brand new or alternative home windows.
It additionally has a Crimson Carpet service, guaranteeing that your home is protected. The corporate locations tarps and drop garments to guard towards particles and filth from the set up and foot site visitors. Each respected contractor does that, but it surely’s good that Lengthy Home windows places it in writing.
Roofing
Lengthy Roofing doesn’t provide expansive choices, but it surely ought to be adequate for most householders. It provides asphalt, metallic, flat, luxurious shingle, and designer roof replacements, together with all commonplace work, like changing gutters and tearing off the previous roof. It additionally performs roof repairs, an unusual service amongst these bigger corporations.
The most important promoting level is a 50-year transferable guarantee on CertainTeed shingles. It has some caveats, equivalent to transfers being restricted to the primary 10 to fifteen years, but it surely’s probably the greatest warranties in the marketplace.
Lengthy Roofing additionally has its CertainTeed Integrity Roof System™. This technique isn’t completely different from an ordinary set up course of, but it surely makes use of CertainTeed merchandise solely. Nonetheless, it’s in alignment with commerce requirements, so that you’ll at the least know that your roof is being placed on accurately with all the required parts {that a} roof ought to have and no reduce corners.
Baths
Lengthy Baths’ companies are restricted to new showers and baths, so don’t count on to make use of them for a whole toilet rework or a brand new self-importance. Amongst Lengthy Residence’s companies, I feel that is the weakest. Its companies are restricted to the bath or bathe and it makes use of an sadly in style modular toilet system that’s subpar in comparison with conventional choices, like stalls or tiled showers.
I do give the corporate credit score for providing accessibility conversions and companies. It retrofits current baths for accessibility or installs new accessibility baths or showers. In all my opinions of corporations, it’s the one one which particularly mentions it.
Doorways
Companies listed below are respectable. It does entry, patio, and storm doorways, which most definitely require skilled set up. The sturdy level is of their door choice and customized door designs. Householders have varied fashion and materials decisions for a door that most closely fits their residence. It’s not an unprecedented service, but it surely’s good nonetheless.
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The place Is Lengthy Residence Obtainable?
Lengthy Residence Merchandise’ service space is alongside the east coast, the place it serves 10 states and Washington, D.C.:
- Maryland
- Virginia
- West Virginia
- Massachusetts
- Rhode Island
- New Hampshire
- Connecticut
- Pennsylvania
- Maine
- Florida
- Washington, D.C.
What Sort of Guarantee Does Lengthy Residence Supply?
Lengthy Residence has a top-tier guarantee, which impresses me. However the guarantee is thru CertainTeed, a roofing materials producer, which suggests you’ll should buy CertainTeed merchandise to get the guarantee.
CertainTeed is a good roofing materials producer. Their 50-year guarantee is transferable (inside the first 10–15 years) and covers labor by licensed installers, of which Lengthy Residence Merchandise is one. It’s uncommon for a producer to guarantee the labor of third-party installers, so I charge that fairly extremely.
If you wish to know extra about their Integrity Roof System, try their video:
What Does the Guarantee Cowl?
The guarantee (once more, by means of CertainTeed) covers 100% of fabric and labor, together with sundry prices, like flashing and tear-off. The guarantee specifics range and depend upon the shingle, however the variance is low.
From knowledgeable perspective, the protection of CertainTeed’s guarantee impressed me. It’s extremely thorough for a producer and locations a lot belief in licensed installers by additionally warranting labor. That tells me CertainTeed holds their licensed installers to a excessive commonplace.
How Lengthy Is the Guarantee?
The CertainTeed SureStartPLUS™ supplied by means of Lengthy Residence Merchandise is a 50-year labor and materials guarantee transferable for the primary 10 to fifteen years. (Specifics depend upon the product.) This implies you may switch the guarantee in your roof to anybody shopping for your house.
There are numerous elements and variables to this assure that you may learn on CertainTeed’s web site, however they don’t range a lot. Any exceptions on particular elements of the guarantee had been cheap to me, and I feel most householders would agree.
What Is the Course of to Work With Lengthy Residence Merchandise?
Lengthy Residence Merchandise has a number of processes to begin your house enchancment challenge. It does on-line, over-the-phone, or in-person consultations. It additionally supplies free estimates and in-house design session for householders uncertain of what is going to look good on their home.
For financing, Lengthy Residence Merchandise provides in-house financing as much as $100,000. I couldn’t get a transparent reply on this level, however plainly financing is just out there in unsecured loans. Financing may be problematic for householders with low or no credit score rating. Even for householders who can get approval, it usually means larger rates of interest. The tradeoff isn’t having to place up collateral to safe the mortgage.
Lengthy Residence ensures that financing isn’t any cash down and that it desires to keep away from shocking prospects with hidden or sudden charges. I discovered no grievance on this level, so its billing appears trustworthy and easy. It’s unlucky, however I contemplate {that a} promoting level. Too many corporations within the residence enchancment house disguise their charges, so kudos to Lengthy Residence Merchandise for its transparency.
For any such firm, Lengthy Residence Merchandise is without doubt one of the higher ones concerning service and selection. I dug into the high-quality print of its 50-year guarantee. However moreover the aforementioned caveats, I discovered the guarantee strong and clear.
The corporate provides a strong number of merchandise. Corporations like CertainTeed are well-known and revered amongst professionals. Whereas these merchandise could come at a premium, the home-owner nonetheless will get good worth for them.
I’ve learn many happy opinions of Lengthy Residence Product’s service, course of, and set up workforce. Clients report that it’s fast, environment friendly, {and professional}, with a excessive stage of workmanship.
Whereas I listed a few of the basic cons of the corporate, most of these are simply half and parcel of working with a big residence enchancment supplier. Probably the most regarding issues I noticed had been in opinions, they usually appeared to orbit round two central complaints: aggressive gross sales pitches and ways and poor follow-ups on corrective motion.
Aggressive gross sales ways principally took the type of a pushy salesperson or spam-like cellphone calls. I additionally learn experiences of gross over-bidding, generally on the order of almost 3 times the market. Whereas I’d prefer to say that it’s wholly the corporate’s fault and to discover a completely different one, it’s sadly widespread in all corporations on this house. Much more disappointing, it disproportionately impacts the weak, particularly older adults. I’m not saying it’s the rule with Lengthy Residence Merchandise (or different corporations like them), however individuals are reporting these items occurring, so householders ought to be conscious and ready in the event that they run up towards these points.
Corrective motion is the opposite one. Some shoppers reported experiencing an underwhelming response from the corporate when work was incorrect or merchandise had been defective. That features problem getting solutions and lengthy wait instances for the work to be corrected. Once more, I’m not saying that is what it’s best to count on from Lengthy Residence Merchandise, however I feel try to be conscious of it.
Conclusion: Is Hiring Lengthy Residence Price It?
Whereas I encourage folks to assist native corporations and native tradespersons, if that’s not an choice for you, I feel Lengthy Residence Merchandise is a strong alternative. It has sturdy and weak factors, however on the entire it supplies many different merchandise, companies, and ensures. Whereas buyer opinions aren’t excellent, optimistic opinions outweigh unfavourable ones. In the event you strategy the method with confidence and don’t cave to any pushy or aggressive gross sales ways, you’ll doubtless have a optimistic expertise.
FAQs on Lengthy Residence Merchandise
What are the perfect options of Lengthy Residence Merchandise?
The 50-year transferable guarantee might be the perfect characteristic of Lengthy Residence merchandise. The guarantee covers labor, materials, and miscellaneous prices and is transferable inside the first 10 to fifteen years after set up.
What’s the hottest Lengthy Residence Product?
There isn’t any publicly out there details about Lengthy Residence Merchandise’ gross sales.
What are the professionals of utilizing Lengthy Residence Merchandise?
It makes the method as environment friendly as potential by giving householders a single level of contact who will maintain all the course of, from estimating and designing to set up and cleanup.
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