For me, the Sears identify is all about reliability and comfort. However the firm has had its fair proportion of bother lately, which left me questioning: Did the widespread retailer closures have an effect on the house guarantee service?
Whereas researching Sears Dwelling Guarantee evaluations, I found that the service does have its advantages, however I can not suggest it general. There are just too many higher choices, which you’ll be able to discover in our greatest residence guarantee roundup.
4.3
Ranking
Based mostly on our 23 level score system.
Not Beneficial
Month-to-month Value:
$49.99–$69.99
States Coated:
All 50 states
Our Most popular Dwelling Guarantee Options
Right this moment’s House owner recommends a number of residence guarantee corporations to our readers. Beneath you’ll see our newest options and their money-saving offers. You can even learn our overview of the perfect residence guarantee corporations to be taught extra about these prime picks.
Finest Protection Limits
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Restricted Time:
$150 Off All Plans
Finest Claims Acceptance
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Restricted Time:
$50 Off + 1 month free!
Finest for Customization
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Restricted Time:
$200 Off + 2 Months Free
Finest Worth
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Restricted Time:
Use code HOUSE25 for $150 off
Our Evaluate of Sears Dwelling Guarantee
Whole Rating: 86.5 / 100 factors
Sears’ popularity for reliability and comfort nonetheless shines by in its residence guarantee service. Not like different residence guarantee manufacturers, this firm employs its personal service techs. Meaning you’re extra more likely to get good service and not using a lengthy wait.
The supplier’s 180-day workmanship assure can be six instances longer than the common, providing you with loads of time to substantiate that every restore works. The item- and contract-specific protection limits are additionally larger than the business common. So, you may nonetheless get the work executed below guarantee if a number of issues break throughout the protection interval.
So far as comfort goes, you solely should sort in primary contact data to get a quote. Plus, the corporate has its personal “Dwelling Hub” app, which lets you request service on the go.
My analysis rapidly revealed a number of massive drawbacks, although. In lots of components of the nation, like Washington State, New Jersey, and Iowa, you solely have entry to equipment plans, not methods plans. You possibly can solely view plan particulars and pricing by getting a quote. And the plans price greater than many comparable plans from different residence guarantee suppliers.
Rating: 98%
Like many residence guarantee suppliers, Sears permits you to decide the protection that fits your finances and preferrred degree of service. The Entire Dwelling plan simplifies issues by letting you cowl 10 methods and 12 home equipment below one contract. Lower than one-third of the house guarantee suppliers reviewed by Right this moment’s House owner provide related protection ranges.
What actually makes Sears Dwelling Guarantee stand out is its excessive protection limits. Most methods have a $5,000 restrict per declare, which earned the corporate our ‘Finest Techniques Protection’ designation. Home equipment get practically as a lot safety, topping off at $3,000 per declare. The per-agreement protection restrict of $10,000 can be one of many highest out there.
Houses in sure components of the nation can not get methods protection. However the web site doesn’t make that apparent. As an alternative, I solely discovered that out after I requested a quote. You can’t view protection ranges and pricing for plans not supplied in your state, both. Complimentary heating and cooling preventative upkeep checks are nonetheless included within the appliance-only plans, although, which is a bit complicated.
Regardless of the place you reside, not one of the plans cowl gadgets like roof leaks and digital units. That’s not fully unusual, however Choose Dwelling Guarantee does provide free roof leak protection with any guarantee. Different corporations like Liberty Dwelling Guard and American Dwelling Defend allow you to add protection for unusual gadgets.
Worse but, add-on protection is now not out there. If you’d like protection for central AC and heating, septic tank, or different non-compulsory gadgets, you’ll must go along with a distinct firm, like First American Dwelling Guarantee.
Rating: 87%
The Entire Dwelling combo plan gives a whole lot of protection for $70 per thirty days. If you happen to preserve protection for the yr, you may stand up to $10,000 in components and restore providers and solely spend $840 for the plan itself. A reasonable $100 service charge for every service name applies, however it’s not going so as to add an excessive amount of to the overall.
Reductions on different providers add to the worth of the plan. A 25% low cost applies to non-covered HVAC and equipment repairs carried out by Sears service technicians. Need to improve your property? Rent Sears Dwelling Enchancment and get a 12% low cost. If you happen to store at PartsDirect, you’ll get 15% off every buy. All of those advantages actually make Sears Dwelling Guarantee stand out versus different suppliers.
Cancellation shouldn’t be at all times straightforward, however there’s no charge. You could even get a prorated refund upon canceling in the course of a time period.
For an appliance-only plan, $50 per thirty days is quite steep. You will get related protection for less expensive from different residence guarantee suppliers like 2-10 Dwelling Guarantee and America’s 1st Alternative Dwelling Membership.
Rating: 81%
You possibly can inform Sears Dwelling Guarantee honors your time. An instantaneous quote permits you to overview the plans and pricing supplied in your space. If you happen to like what you see, signing up is simply as quick. You simply have to pick out a plan and fill out the shape on the following display screen to activate your guarantee.
When you’re signed up, the “Dwelling Hub” app permits you to file claims and schedule service calls utilizing your telephone. Utilizing the app can save invaluable time sitting on maintain for customer support. Not many residence guarantee suppliers have branded apps, making Sears a stable alternative if you might want to deal with your restore requests on the go.
Everytime you file a declare, the corporate sends out its in-house technicians inside 24 hours. This improves your probabilities of getting good service on an affordable timeline. Many different residence guarantee service suppliers use third-party distributors as an alternative, leading to various service high quality ranges. Generally you may get nice service, and different instances it may not be practically pretty much as good.
Based mostly on my analysis, Sears Dwelling Guarantee doesn’t at all times hit the mark regardless of efforts to ship out certified techs. Whereas researching buyer evaluations, I discovered that many shoppers fee their expertise on a scale of impersonal to downright unhealthy. Some clients say they’ve even ended up with out main methods and residential home equipment mounted for weeks to months and not using a answer in sight.
Rating: 83%
Beforehand referred to as “The place America Outlets,” Sears was as soon as the go-to place for high-quality home equipment, residence items, garments, toys, and extra. Its model recognition is second-to-none, particularly for these like me who fondly bear in mind circling vacation must-haves within the Sears catalog.
Even the Sears Dwelling Providers division has a protracted observe document of excellence, beginning with its inception in 1995. Regardless of Sears’ fall from grace, the corporate maintains its A+ Higher Enterprise Bureau (BBB) score in consequence. It’s additionally good that the corporate has zero lively lawsuits, particularly contemplating its current pattern of unfavourable evaluations.
Prior to now three years, Sears Dwelling Providers has had over 1,700 BBB complaints about its guarantee providers. That’s at the least 5 instances greater than the opposite main residence guarantee corporations. The ultra-low one-star rankings on Yelp, Google, and different overview websites inform the identical story.
Rating: 72%
When your property’s methods or home equipment malfunction, you undoubtedly don’t need to await an answer. I’m pleased that Sears understands that and gives a fast and straightforward approach to file a declare. You simply want to make use of the app or on-line portal to submit your request and even e book your appointment proper then and there.
When you try this, a customer support agent ought to get again to you inside a number of hours. From my analysis, I’ve discovered that preliminary claims response instances hardly ever ever exceed 24 hours. That is a lot quicker than the usual 48-hour response instances supplied by different suppliers.
The Sears help workforce works 24 hours a day, seven days every week, and three hundred and sixty five days a yr. So, you will get customer support and tech help any time of the day or night time. Just a few different residence guarantee corporations like Liberty Dwelling Guard additionally provide round the clock help.
Though Sears techs arrive at your property rapidly, the restore course of might really feel prefer it’s shifting at a snail’s tempo. That is very true when the corporate sends out diagnostic and restore technicians individually and normally days aside.
Emergency restore service is exceedingly uncommon within the residence guarantee business. However Alternative Dwelling Guarantee and The Dwelling Service Membership provide decrease 12-hour response instances, permitting you to get assist in a rush.
Opinions present that the primary Sears tech doesn’t at all times resolve the difficulty, however you need to name to allow them to know. There isn’t a follow-up from the help workforce to see how issues went. You’ll possible find yourself ready a number of extra days earlier than the following tech exhibits up.
And it doesn’t appear to matter in the event you’re with out your fridge, central heating and air con, or solely rest room. So, hold a backup restore professional on velocity dial, for certain.
Rating: 100%
Guarantee protection is out there in practically each nook of the USA. The one areas with out protection are Alaska, Vermont, and Puerto Rico.
With such widespread protection, Sears Dwelling Guarantee didn’t lose any factors on this space.
Clients in Puerto Rico, Vermont, and Alaska can not get any residence guarantee protection from this firm because of the service exclusions.
Finest Protection Limits
Go to Website
Restricted Time:
$150 Off All Plans
Finest Claims Acceptance
Go to Website
Restricted Time:
$50 Off + 1 month free!
Finest for Customization
Go to Website
Restricted Time:
$200 Off + 2 Months Free
Finest Worth
Go to Website
Restricted Time:
Use code HOUSE25 for $150 off
Sears Dwelling Guarantee Plans and Protection Choices
Sears Dwelling Guarantee gives three plan choices, so you may customise the protection to your finances and repair wants. The plans cowl your home equipment, main residence methods, or each.
Right here’s an at-a-glance overview of the month-to-month price of every plan and its related service charges.
| Plan | Month-to-month Value | Service Payment |
| Equipment Plan | $50 | $100 |
| System Plan | $60 | $100 |
| Entire Dwelling Plan | $70 | $100 |
| HVAC Plan | N/A | $100 |
Equipment Plan: If you happen to don’t spare a dime in your home equipment, you might benefit from the peace of thoughts supplied by the Equipment Plan. This plan can drastically cut back your restore prices for high-end kitchen and laundry room home equipment.
System Plan: The methods plan is the best way to go when you’ve got brand-new home equipment or really feel snug repairing them your self. This plan solely covers main methods in your house, together with your central air con and heating, plumbing, and electrical.
Entire Dwelling Plan: Whenever you don’t need to depart something to probability, get the Entire Dwelling Plan. You’ll take pleasure in full protection of the key methods and home equipment, permitting you to easily name for repairs at any time when one thing breaks.
HVAC Plan: Particulars about this plan are sparse right now, making me suppose that it’s not broadly out there. But when you will get it, this plan does present protection in your air con and heating methods, together with ductwork. It’s unclear in the event you can join this plan by itself or if you need to get the appliance-only plan, too.
| Dwelling System or Equipment | Equipment Plan | System Plan | Entire Dwelling Plan | HVAC Plan |
| Electrical Techniques | ||||
| Constructed-in exhaust, vent and attic fan | X | ✓ | ✓ | X |
| Ceiling fan | X | ✓ | ✓ | X |
| Doorbell and chimes | X | ✓ | ✓ | X |
| Storage door opener | X | ✓ | ✓ | X |
| Inside electrical traces | X | ✓ | ✓ | X |
| Foremost breaker and fuse panel field | X | ✓ | ✓ | X |
| Heating and Cooling Techniques | ||||
| Air conditioner | X | ✓ | ✓ | ✓ |
| Ductwork | X | ✓ | ✓ | ✓ |
| Heating unit | X | ✓ | ✓ | ✓ |
| Plumbing Techniques and Equipment | ||||
| Taps and valves | X | ✓ | ✓ | X |
| Inside plumbing traces | X | ✓ | ✓ | X |
| Bathrooms | X | ✓ | ✓ | X |
| Water heater | X | ✓ | ✓ | X |
| Whirlpool bathtub motor and parts | X | ✓ | ✓ | X |
| Kitchen Home equipment | ||||
| Constructed-in microwaves | ✓ | X | ✓ | X |
| Cooktops/ranges | ✓ | X | ✓ | X |
| Dishwashers | ✓ | X | ✓ | X |
| Rubbish disposal | X | ✓ | ✓ | X |
| Ice maker | ✓ | X | ✓ | X |
| Instantaneous scorching/chilly water dispenser | X | X | X | X |
| Fridges | ✓ | X | ✓ | X |
| Range/ovens | ✓ | X | ✓ | X |
| Laundry Home equipment | ||||
| Garments dryers | ✓ | X | ✓ | X |
| Garments washers | ✓ | X | ✓ | X |
| Roof | ||||
| Roof leak restore | X | X | X | X |
What Non-obligatory Add-ons Does Sears Dwelling Guarantee Provide?
Up till mid-June 2023, Sears Dwelling Guarantee had 15 non-compulsory gadgets you might add to your guarantee for an additional cost. All that modified with the entire overhaul of the corporate web site and repair agreements for brand spanking new clients.
Now there’s no non-compulsory protection in any respect, until the corporate decides to supply the HVAC Plan as an add-on. And the Premier Improve Bundle that added all non-compulsory gadgets for an additional $120 a month can be gone. The corporate remains to be honoring current contracts, however it’s not going clients will be capable to renew their add-on protection on the finish of the yr.
About two-thirds of the house guarantee corporations we’ve checked out provide add-on protection for 10 or extra gadgets. Solely HomeServe and now Sears skip the add-on protection choices altogether.
Finest Protection Limits
Go to Website
Restricted Time:
$150 Off All Plans
Finest Claims Acceptance
Go to Website
Restricted Time:
$50 Off + 1 month free!
Finest for Customization
Go to Website
Restricted Time:
$200 Off + 2 Months Free
Finest Worth
Go to Website
Restricted Time:
Use code HOUSE25 for $150 off
Does Sears Dwelling Guarantee Have Any Exclusions?
Practically each line merchandise within the Sears Dwelling Guarantee plans has exclusions that restrict the restore providers supplied by the technicians. Something listed as an exclusion may have an extra cost to restore, though you get a 25% low cost in the event you rent Sears techs anyway.
Examples of exclusions for every equipment or system are:
- Fridge: Constructed-in multi-media facilities, standalone icemakers and water dispensers, and wine chillers
- Washer and dryer: Steam nozzle and temperature booster
- Vary, oven, or cooktop: Glass or ceramic surfaces and cracked glass cooktops attributable to misuse or abuse
- Electrical: Lighting fixtures, wiring and cables for audio, video, or alarms, and overload safety and face plates
- Plumbing: Bathtubs, sinks, rest room lids and seats, bidets, saunas and steam rooms, and issues linked to sewer traces previous the house’s basis or involving inaccessible cleanouts
- Storage door opener: Cables, springs, door, and door observe
- Sump pump: Models within the crawlspace or outdoors the property traces, transportable items, and back-up energy assemblies
Common exclusions that will apply to your chosen system or equipment guarantee plan embrace:
- Routine upkeep and cleansing providers
- Objects already lined by different warranties, ensures, or insurance policy
- Industrial grade home equipment and methods
- Objects already broken or damaged earlier than signing up for the plan
- Home equipment or methods and not using a mannequin or serial quantity
- Most home equipment or methods situated outdoors or in an outbuilding
- Objects that have been improperly put in or maintained
You will discover the precise exclusions listed within the phrases and situations. The samples haven’t but been up to date to mirror the current plan modifications.
Does Sears Dwelling Guarantee Have Any Protection Limits?
Sears Dwelling Guarantee has a few of the highest protection limits within the business. Throughout all plans, the per-year declare restrict is $10,000. Most methods have a $5,000 protection restrict for every settlement time period, whereas every equipment has a $3,000 cap.
Your plan solely covers one in all every unit sort per contract interval, although. However that’s customary for many residence warranties.
Protection limits are the overall quantity you may declare for restore and substitute providers. The boundaries are set for every merchandise and make contact with interval. The boundaries additionally limit what number of of every equipment or system part you may have repaired below your current contract.
Use this chart to discover the per-claim or settlement protection limits for the gadgets lined below the three guarantee plans.
| Coated Merchandise | Protection Restrict |
| Air con and ductwork | $5,000 per declare |
| Ceiling fan | $5,000 per declare |
| Dishwasher (built-in) | $3,000 per settlement time period |
| Doorbell | $5,000 per declare |
| Dryer | $3,000 per settlement time period |
| Electrical | $5,000 per declare |
| Storage door opener | $5,000 per declare |
| Rubbish disposal | $5,000 per declare |
| Grill (built-in) | $3,000 per settlement time period |
| Heating and ductwork | $5,000 per declare |
| Microwave (built-in) | $3,000 per settlement time period |
| Plumbing | $5,000 per declare |
| Pool or spa with heater | $1,500 per settlement time period |
| Vary, oven, or cooktop | $3,000 per settlement time period |
| Fridge | $3,000 per settlement time period |
| Septic tank with pumping | $500 per prevalence; As much as $1,000 for septic tank substitute |
| Smoke detector | $5,000 per declare |
| Standalone freezer | $3,000 per settlement time period |
| Sump pump | $1,500 per settlement time period |
| Trash compactor (built-in) | $3,000 per settlement time period |
| Washer | $3,000 per settlement time period |
| Water heater | $5,000 per declare |
| Water softener | $5,000 per declare |
| Properly pump | $1,500 per settlement time period |
Sears Dwelling Guarantee Buyer Opinions
I’ve combed by a whole lot of evaluations to achieve a transparent perspective on what Sears Dwelling Guarantee gives and its high quality of service. Because the residence guarantee division falls below the Sears Dwelling Providers umbrella, evaluations for either side of the corporate intermingle on websites like BBB, Yelp, and Trustpilot. The way in which the corporate operates and its pool of service techs is similar on either side, nevertheless.
With all of the modifications by the years, the popularity of the corporate retains declining, leading to extra unfavourable buyer suggestions from 2018 to now. General, expert techs have a terrific observe document in repairing methods and home equipment, however the customer support high quality may use a whole lot of work.
Optimistic Opinions of Sears Dwelling Guarantee
Sears Dwelling Guarantee’s optimistic evaluations mirror its expert technicians’ restore information and experience. Poor customer support drastically tempers the reviewers’ enthusiasm for the corporate as a complete, regardless that they’re happy with the restore providers.
Damaging Opinions of Sears Dwelling Guarantee
Misinformation, lengthy wait instances, and a scarcity of accountability present up repeatedly in unfavourable evaluations about Sears Dwelling Guarantee. Within the worst-case situations, the equipment or system by no means will get mounted, leaving the shopper and not using a affordable answer.
How To File a Declare With Sears Dwelling Guarantee
Whenever you join a Sears Dwelling Guarantee plan, you’ll create an account within the on-line portal. The portal permits you to handle your account, submit claims, and think about the standing of your pending or accomplished claims. Or you should utilize the “Dwelling Hub” app as an alternative.
Submitting a declare is straightforward utilizing the web system or app. You simply must:
- Log in to your Sears Dwelling Guarantee account utilizing the e-mail you used to enroll and your password.
- Place your request by filling out the shape and urgent the ‘Submit’ button.
- When utilizing the web portal, wait at the least two hours for the customer support workforce to course of your declare and name you. If you happen to use the app, you’ll be prompted to schedule your restore go to proper after submitting a declare.
You or one other grownup will must be residence to greet the Sears tech in your appointment date. They’ll possible ask for extra particulars about your criticism and acquire the $100 service name charge earlier than beginning the prognosis and repairs.
Sears Dwelling Guarantee vs. Different Dwelling Guarantee Corporations
Is Sears Dwelling Guarantee Value It for You?
Sears Dwelling Guarantee might be an honest alternative for householders who nonetheless belief the Sears model and don’t thoughts holding corporations to their guarantees. Regardless of generally lacking the mark, this firm does provide a 180-day workmanship assure and can proceed to ship out techs till they’re capable of resolve the difficulty.
Sears additionally has 24/7 availability, protection in most states, and three inexpensive plans that may cowl the key home equipment and methods in your house.
Nevertheless, I believe you could find higher choices elsewhere. If you happen to’d wish to take pleasure in a extra streamlined expertise, you may take a look at the perfect residence guarantee corporations within the desk beneath. Each has its personal execs and cons to think about, so dig deep to seek out the fitting one for you.
Finest Protection Limits
Go to Website
Restricted Time:
$150 Off All Plans
Finest Claims Acceptance
Go to Website
Restricted Time:
$50 Off + 1 month free!
Finest for Customization
Go to Website
Restricted Time:
$200 Off + 2 Months Free
Finest Worth
Go to Website
Restricted Time:
Use code HOUSE25 for $150 off
FAQs About Sears Dwelling Guarantee
Is Sears nonetheless in enterprise?
Sears remains to be in enterprise, though it’s now owned and operated by Transformco. The corporate has 16 brick-and-mortar shops however primarily sells its merchandise on-line. Transformco additionally took over the Sears Dwelling Providers division, which incorporates its residence guarantee providers.
Is Sears Dwelling Guarantee a part of the Sears division retailer?
Sears Dwelling Guarantee operates individually from the Sears malls, though Transformco now owns each. Sears Dwelling Guarantee falls below the Sears Dwelling Providers division.
Is a Sears Dwelling Guarantee the identical as a Sears prolonged guarantee?
Sears Dwelling Guarantee shouldn’t be the identical as a Sears Prolonged Guarantee. The prolonged guarantee solely utilized to single Sears home equipment and was added on the time of buy or as much as 15 days afterward. Sears Dwelling Guarantee covers a number of home equipment and/or methods below one equipment, system, or complete residence plan.
Methodology: How We Ranked Sears Dwelling Guarantee and Different Dwelling Guarantee Suppliers
At Right this moment’s House owner, we try to convey you probably the most clear, correct data in your residence enchancment tasks. Our residence guarantee firm rankings emphasize what issues most to you — whether or not you’re on the lookout for low-cost protection, a hassle-free restore course of, 24/7 help, or the entire above.
Our Sears Dwelling Guarantee rankings are based mostly on publicly out there details about every firm, secret buying on-line and over the telephone, customer-review evaluation, and discussions with actual property professionals and restore contractors.
An organization can earn a most of 100 factors throughout six classes transformed to a five-star scale. We researched greater than 60 residence guarantee suppliers to develop the next method:
- Plans and Protection (24 factors): A house guarantee supplier can earn the utmost level worth on this class if it gives a number of sturdy plans that cowl all primary methods and home equipment and non-compulsory add-on protection. We give bonus factors to corporations that cowl unusual gadgets, similar to electronics and roof leaks.
- Affordability (22.5 factors): When evaluating prices, we not solely take into account month-to-month plan costs, however we additionally consider the price of add-on protection, service charges, and whether or not corporations provide free cancellation intervals or money-back ensures. If a supplier permits potential clients to view pattern contracts earlier than getting a quote, that transparency earns extra factors on this class.
- Buyer Expertise (18.5 factors): A house guarantee firm should give its clients ample help after they expertise points. We gauge general help by taking a look at buyer evaluations and conducting house owner surveys. We additionally undergo the quotes course of with every firm and take meticulous notes in regards to the friendliness of salespeople, how detailed every quote is, and the way typically the supplier contacts us after giving a quote.
- Firm Status (17.5 factors): On this class, we have a look at a mix of buyer evaluations and respected organizations such because the Higher Enterprise Bureau (BBB). We additionally take into account the years of firm expertise, how glad its staff are, and whether or not it has been hit with any client rights violations or lawsuits.
- Claims Course of (12.5 factors): We rating suppliers extremely after they provide brief response instances, a number of methods to file claims, and around-the-clock availability. Corporations can earn bonus factors if they’ve a great popularity for fast and straightforward claims processing.
- Availability (5 factors): Suppliers that serve extra areas can have expertise coping with a wider vary of house owner complications. An organization earns the utmost factors on this class if it gives providers in most U.S. states.
We monitor firm information on an ongoing foundation to maintain rankings and data updated.
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