To fly a DJI drone, both together with your smartphone related to the distant controller or with the clever RC and a display screen, you need to have a particular DJI app to speak with the drone, obtain stay photographs, and alter settings.
Typically, issues don’t go in line with plan, and your DJI App could not work as anticipated.
We have now created an final information that can assist you troubleshoot why your DJI app isn’t working and attainable options.
Prime Drone Programs
DJI app not working
DJI has created a number of apps to speak with the drone out of your cell phone, similar to DJI Fly and DJI GO 4.
You in all probability gained’t have the ability to fly your DJI drone with out such an app. If you happen to do, you gained’t see any stay transmission, use any drone perform, and benefit from the drone flying expertise.
Probably the most frequent causes of your DJI app not working are an outdated model, an previous working system, and your telephone being underneath minimal necessities.
Most of those points end result from common updates to the telephone working system or the DJI app. What works at this time nicely doesn’t imply it would additionally work tomorrow.
In practically all instances, DJI is answerable for growing additional updates to repair these points and listening to clients with issues with their apps on completely different units.
When you’ve got the DJI RC or DJI RC Professional, these have an built-in display screen with an working system put in (Android) that already comes with a preinstalled DJI Fly app.
The possibilities for these apps to not work are slim, however it could occur.
DJI’s foremost precedence is to assist its distant controller merchandise, such because the DJI RC and DJI RC Professional.
That’s why it might be uncommon for the DJI Fly app to have points operating on these controllers.
If you must join your cell phone to the distant controller, your telephone is answerable for receiving and transmitting information to the drone, and the DJI App could or could not perform relying on many elements.
DJI app not engaged on Android
First, let’s see in case your DJI Fly app or DJI GO 4 is suitable together with your Android telephone.
In response to the newest DJI info, the DJI Fly app is suitable with the next Android telephones:
- Samsung: Galaxy S21, Galaxy S20, Galaxy S10+, Galaxy S10, Galaxy Note20, Galaxy Note10+, Galaxy Note9
- HUAWEI: Mate 40 Professional, Mate 30 Professional, HUAWEI P40 Professional, P30 Professional, P30
- Xiaomi: Mi 11, Mi 10, Mi MIX 4
- Different Android Telephones: Redmi Word 10, OPPO Discover X3, Reno 4, Vivo NEX 3, OnePlus 9 Professional, OnePlus 9, Pixel 6, 4, 3 XL, Honor 50 Professional
All of the above cellphones ought to have Android 6.0 or above put in.
DJI GO 4 must be suitable with additionally the next Android telephones (on prime of those suitable with the DJI Fly app):
- Samsung: S9+, S9, S8+, S7, S7 Edge, S6, S6 Edge, Word 8
- Huawei: P20 Professional, P20, P10 Plus, P10, Mate 10 Professional, Mate 10, Mate 9 Professional, Mate 9, Mate 8
- Honor: Honor 10, Honor 9
- Different Android Telephones: Google Pixel 2XL, OnePlus 6, OnePlus 5T, Vivo X20, Vivo X9, OPPO Discover X, OPPO R15, OPPO R11, Mi Combine 2S, Combine 2, Mi 8, Mi 6, Redmi Word 5
DJI GO 4 would require the above units to have an Android model of 5.0 or above.
In case your machine isn’t listed above and your DJI Fly or DJI GO 4 app doesn’t work, freezes, and has completely different points, the almost certainly cause is that your cell phone isn’t suitable with these apps.
It doesn’t imply that you just gained’t have the ability to set up the DJI Fly or DJI GO 4 apps on any units aside from those talked about; it implies that DJI doesn’t formally assist them, and there’s an opportunity you should have points.
One other factor to say is that the telephones suitable with the DJI Fly app require Android 6.0 and past to work, which is able to apply to the app model 1.7.0.
As writing this text, the newest app model is 1.10.6, which would require the Android working system above model 7.0.
For DJI GO 4, the present model additionally helps Android telephones with model 5.0 and above.
One other widespread concern with Android telephones is that the app gained’t set up when downloading from Google Play, as this isn’t supported since 2021. There are answers for this.
If you happen to get the error “app not put in,” strive downloading the APK in your Android machine from the official web site: DJI Fly App APK or DJI GO 4 APK.
An alternate is downloading the DJI app from the Galaxy Retailer (for Samsung telephones).
Within the meantime, let’s troubleshoot completely different points for particular telephones and see what else we will do to make the DJI app work.
» MORE: DJI Fly App for Android (Learn This Earlier than Downloading)
DJI app not engaged on Samsung
Final yr, many Samsung telephones had points operating the DJI Fly app, and DJI GO 4.
Though a lot of the issues with these apps, together with compatibility and connectivity, have been resolved, in case you nonetheless encounter issues together with your Samsung cell phone, let’s see what you are able to do.
First, verify the above part to find out in case your Samsung telephone is suitable with DJI Fly or GO 4.
If not, you can’t do a lot, however DJI usually provides extra suitable telephones to their DJI app listing.
You may take a look at with but a unique cellular machine than the one you have got and see if the difficulty is expounded to your Samsung cellular machine.
The second factor is guaranteeing your Samsung telephone runs the newest Android model.
Though earlier variations of Android could assist DJI apps, there may very well be huge incompatibilities with freezing and crashing.
When you’ve got put in the app and it randomly crashes whenever you attempt to run it, delete the app cache. For DJI Fly, go to Profile > Settings > Clear Cache.
There is no such thing as a assure this may repair your points with the DJI app, however it’s a begin.
Additionally, permit all permission after beginning your DJI app for the primary time. If you happen to block the app permissions, it might not perform correctly.
If you happen to nonetheless can’t get it working after each try to put in or run the DJI app in your Samsung telephone, it’s a DJI concern. You’ll have to attend in your machine to turn into suitable.
DJI Fly display screen freezing on Samsung S21 and S22 Extremely
The Samsung telephones with essentially the most points with the DJI Fly app are the Samsung S21 Extremely and Samsung S22 Extremely.
Many drone pilots switched to utilizing cheaper and earlier Android telephones when the problems with S21 and S22 Extremely began to seem within the app.
One concern that might set off such incompatibilities and freezes is updating your S21 or S22 Extremely to the newest Android model, making the app incompatible with these telephones.
On this case, replace them or delete the app out of your Samsung telephone and obtain the newest APK model from the official DJI web site: DJI Fly App.
A standard concern with the S21 and S22 Extremely is whenever you attempt to document when flying the drone with the DJI Fly App and the display screen freezes randomly or when making an attempt to document together with your drone digital camera.
This primarily impacts Samsung telephones with the Exynos processor. If this occurs to you whenever you’re flying your drone, please don’t panic.
The return-to-home perform ought to work as anticipated (in addition to different capabilities), however you might not have a stay picture. Attempt to cease recording and see in case you regain the stay transmission in your Samsung telephone.
You may drop the decision and framerate as a brief repair and see which one works.
The primary concern comes with the DJI Fly app, which needs to be up to date to the newest model for bug fixes.
Word: As of this writing, please word that these two cellphones are NOT totally suitable with the DJI Fly App, in line with DJI. This is a matter that needs to be solved by DJI.
The Samsung S21 (customary) is suitable with the DJI Fly app however not the Extremely model. The S22+ and Extremely are additionally not suitable.
The display screen freezes on S21 and S22 Extremely can be triggered when utilizing the follow-me characteristic in your DJI drone, monitoring objects, utilizing waypoints, or performing different capabilities, on prime of recording in excessive resolutions and framerate together with your Samsung telephone.
If nothing works and you can’t use your drone together with your DJI Fly app, think about downloading and utilizing a third-party app like Litchi.
DJI app not engaged on iPhone
iPhones proved extra dependable when utilizing the DJI Fly app and DJI GO 4 with fewer compatibility points than some Android telephones.
Nevertheless, there may very well be points even with iPhones, and the most typical is for the app to stop unexpectedly or freeze.
Are these apps suitable together with your iPhone? Let’s have a look.
- The DJI Fly App is suitable with ALL iPhones from iPhone 8 and newer; nonetheless, your iPhone should have iOS 11.0 or above.
- The DJI GO 4 is suitable with a broader vary of iPhones, from iPhone 6 and iPhone SE to newer; this App additionally formally helps a number of iPads.
In case your iPhone is suitable with the DJI Fly app or DJI GO 4, observe these steps to see if it fixes your concern.
- Replace your iOS to the newest model. Older iPhones are restricted from updating to the newest iOS model as a result of these gained’t technically assist that iOS.
- Clear the app cache. Open the DJI Fly app and go to Profile > Settings > Clear Cache > Clear App Cache. On DJI GO 4, go to “Me” > faucet the setting button from the highest proper nook > Clear Cache.
- In case your app doesn’t begin or crashes when it begins, strive deleting the DJI app and downloading once more from the App Retailer. Alternatively, you possibly can obtain the DJI Fly app or DJI GO 4 straight from the official web site.
- If all these points are new after a DJI app replace or iOS replace, you possibly can anticipate a brand new replace to repair these points if rolling again to a earlier model isn’t an possibility.
- Lastly, when you’ve got points with any of those apps whenever you fly your drone, make sure that your DJI app, the drone, the battery, and the distant controller are all up to date to the newest model.
One other widespread concern with a number of older iPhones is that the app freezes, largely when the iPhone is out of sources to make use of the app.
Verify that no background apps are operating in your iPhone.
The most typical DJI app issues
Here’s a listing of the most typical points throughout DJI apps.
- The app doesn’t set up on a tool: Your machine is incompatible with the app, or you have got restrictions that won’t assist you to set up the DJI app.
- The app is put in however operating poorly: You could be restricted o sources, particularly when you’ve got a less expensive Android telephone with many apps and applications put in (and operating within the background).
- The app was operating wonderful however now has points: Probably the most possible trigger is the app or an working system replace, which is a bug to be fastened by DJI.
- Video sign losses when utilizing Samsung Galaxy 21 or 22 Extremely: These telephones usually are not formally supported by most DJI apps. If you happen to lose the video sign when recording, lower the decision and framerate.
- The app quits unexpectedly: This happens due to incompatibilities together with your cell phone, both after an replace or a battle with one other app.
The DJI Fly app – Issues and options
The DJI Fly app operates with the Mavic 3 sequence, Mini 2 SE, Mini 3 sequence, DJI FPV, and Avata.
Nevertheless, you possibly can’t use these drones if the app stops working.
Freezes and failure after an Android replace
The DJI Fly app could fail to launch or crash and freeze after an app replace on an Android machine.
It is a widespread concern brought on by a corrupted model of the app.
GAVINHR, a YouTuber, explains this intimately and has helped many drone pilots by itemizing all of the DJI Fly app variations on his Google Drive.
If this occurs to you, use his hyperlink to obtain and set up the earlier app model that used to work in your Android telephone.
The DJI Fly app doesn’t work after an iOS replace
This concern is rarer, however when updating iOS, incompatibilities might come up with the DJI Fly app.
The app is at the moment secure with iOS 16.5.1, however not DJI Digital Flight, which conflicted with all DJI Goggles after iOS replace 16.4.
The identical factor can occur at any time with the DJI Fly app.
You can’t do a lot, as you can’t formally roll again to an earlier model.
Nonetheless, it’s a superb apply to attend for at the least a few days earlier than updating your iPhone to the most recent iOS model and verify the DJI discussion board for any complaints concerning the incompatibility of the DJI Fly app after the replace.
The DJI Fly App doesn’t work on a more recent telephone
DJI has to rigorously make the DJI Fly app suitable with new telephones from Apple and Android.
If the telephone isn’t listed within the suitable listing, it must be solely a matter of time till DJI fixes this and makes this app suitable.
The DJI Fly app gained’t set up on an Android System (APK)
If you obtain the APK file from the official web site or elsewhere in your Android machine, you need to set up it manually.
If you happen to haven’t set permissions to your cell phone to put in third-party apps, the DJI Fly app will fail to put in.
You may manually set up it by opening the file supervisor in your Android telephone and going to downloads. Then faucet on the APK and observe the instructions to allow permissions to put in unknown apps.
The DJI Fly app gained’t set up any firmware updates on my drone
If you happen to’re having a tough time updating firmware, observe these steps.
- Guarantee your drone battery (in addition to the distant controller) is sufficiently charged and has over 50 % battery.
- Flip in your drone and distant controller.
- Guarantee these are linked efficiently.
- Verify that you’ve a superb web connection to obtain the firmware. Use your own home Wi-Fi connection, not 4G, to obtain and set up the firmware.
If you happen to nonetheless fail to obtain and set up your drone firmware replace by way of the DJI Fly app, the explanation may very well be that the servers are down or in upkeep.
One various is to make use of the DJI Assistant 2 (or the proper one in your drone), join the drone to your pc, and replace the firmware this fashion.
» MORE: DJI Fly App Appropriate Units (& Troubleshooting)
The DJI Fly app yaw rotation velocity and smoothness settings aren’t saving
In some situations, whenever you alter your drone’s yaw rotation velocity and smoothness, these settings aren’t saved.
With many drones and units, the yaw rotation is about terribly from the manufacturing unit and, many instances, is simply too gradual, significantly in cine mode. That makes the drone nearly unusable for capturing cinematic content material.
It seems this concern persists with some incompatible Android telephones. The app isn’t optimized, which might trigger the issue.
The very first thing to do is use one other machine with DJI Fly app and see if this protects the yaw rotation setting.
If it does, then the difficulty is expounded to your cell phone not being correctly optimized. Solely a DJI replace might repair this.
DJI Fly app isn’t putting in (Android 12 units)
The Android 12 was launched in late 2021, and ever since pilots upgraded to this Android model, they’ve had issues with the DJI Fly app, which instantly crashes upon opening.
If you happen to just lately up to date your Android telephone to Model 12, there are some things you are able to do to get the DJI app operating.
- Go to Profile > Settings > Clear Cache > Clear App Cache.
- If the DJI Fly app doesn’t open, strive deleting it and reinstalling it as an APK (newest model) from the DJI web site: DJI Fly app.
- If nonetheless, this doesn’t work, replace your Android telephone previous Model 12 or roll again to the earlier model if attainable, then reinstall the DJI Fly app.
A yr in the past, DJI launched model 1.5.1 (2025) for the DJI Fly app, which additionally fixes the problems with Android 12.
I like to recommend watching the next video in case you nonetheless have points and updating to a different Android model is unattainable or if the newest DJI Fly app model has issues.
DJI Fly app isn’t responding or operating too gradual
When your DJI Fly app isn’t responding after you open it or is operating too gradual, this has to do together with your cell phone not having sufficient sources accessible.
The DJI Fly app isn’t a resource-hungry app as many pilots suppose.
Nevertheless, when you’ve got a less expensive Android telephone and the app is unresponsive, allocate sources to the app by closing all different applications in your telephone and background duties.
Another excuse your app is operating gradual may very well be that your telephone reminiscence is full, which tends to have an effect on sources allotted to a particular software, or you might have a virus in your Android machine.
If nothing works, save all of your recordsdata and carry out a manufacturing unit reset in your Android telephone.
DJI Fly app connectivity points
There may very well be just a few explanation why the DJI Fly app has connectivity points with the distant controller or your drone.
If the telephone doesn’t connect with the distant controller when on, the cable may very well be broken.
When you’ve got a spare cable (or telephone), strive connecting these and see if it makes a distinction.
If the telephone with the DJI Fly app does connect with the controller, however you don’t obtain a picture out of your drone, there are just a few steps to troubleshoot this.
- Guarantee your drone firmware, battery, and distant controller are updated.
- Pair the units efficiently.
- If you happen to received a brand new drone and this doesn’t join with DJI Fly app, ensure the drone is suitable with this app and never with DJI GO or DJI GO 4.
- Do you have got connectivity points together with your DJI Fly app after an app replace? Empty the cache or revert to a earlier DJI Fly app model that used to work nicely.
- When you’ve got connectivity points together with your DJI Fly app after a drone crash or restore, it almost certainly has one thing to do with the drone’s {hardware}.
» MORE: DJI Drone Not Connecting? (9 Methods to Repair It)
DJI Fly app black display screen within the digital camera view
Seeing a black display screen within the digital camera view when making an attempt to fly your drone with the DJI Fly app is one other widespread concern, particularly with some Android telephones and app variations.
Many points may cause this, from the firmware replace in your drone, a DJI fly app replace, Android 12 points, and the widespread issues with Samsung Galaxy S21 and S22 Extremely we talked about earlier.
Let’s take these by one and see what we will do that can assist you restore the stay picture in your DJI Fly app.
- If this concern occurs with a Samsung Galaxy S21 and S22 Extremely, it’s as a result of these telephones usually are not suitable with the DJI Fly app.
Though you possibly can set up the app, one widespread concern is having a black display screen when recording or utilizing completely different capabilities.
Attempt to decrease the recording decision. Watch for these cellphones to turn into suitable with the DJI Fly app. Alternatively, use Litchi.
- In case your app begins, however you don’t get a stay picture after updating to Android 12 or a software program replace, attempt to replace the Android to a unique model or set up a suitable model of the DJI Fly app.
Another excuse you will get a black display screen is because of a firmware replace.
You could possibly roll again to a earlier firmware model utilizing the proper DJI Assistant software program in your pc. Join the drone and roll again to an earlier model.
Yet another easy resolution in case you instantly get a black display screen as a substitute of a stay picture is reinstalling the app or rolling again/updating to a different model. Typically this will repair the difficulty.
- If you happen to manually alter the shutter velocity (as an example, to 1/8000), that is too quick for any mild to return by means of the digital camera sensor, making it seem like a black display screen. Improve the shutter velocity.
- Join the distant controller to the drone. That is yet one more widespread concern the place you see a black display screen as a substitute of a stay picture.
Do you know that the connection cable between your cell phone and distant controller could be the offender?
Please verify that your cable isn’t broken and that every one the connector blades of the USB are current.
Notifications within the DJI Fly app seem and disappear too rapidly
In lots of situations with DJI Fly and DJI GO 4, some notifications disappear too rapidly, not permitting sufficient time for the pilot to verify what occurred.
Brief-time triggers largely provoke this.
Sadly, there’s no method to prolong the notification time, and though some notifications which can be constantly lively (e.g., excessive wind) stay there, in case you usually get short-timed notifications, right here’s what you are able to do.
- You may verify your flight log in your drone after touchdown it and discover out what stories you missed
- Alternatively, document your cell phone display screen when flying, rewatch the video, pause on the notification body, and see what it’s that about.
DJI Fly app gained’t change ISO
There’s both a bug or restriction from the DJI Fly app the place for some cause, you can’t manually alter the ISO, though you’ll be able to change all the opposite digital camera settings manually.
This occurs particularly in case your digital camera is about to shoot in D-Log and you’ve got the Colour Show Help possibility activated.
When you disable the Colour Show Help, you need to have the ability to alter the ISO manually.
If this doesn’t work, change to Regular Mode from D-Log and see in case you can alter the ISO.
The above resolution ought to remedy the ISO drawback. Nevertheless, if it doesn’t work, reset the digital camera settings in DJI Fly.
DJI GO 4 App – Issues and their options
The DJI GO 4 app is used for some older variations of drones however remains to be supported by DJI with common updates, optimization, and assist.
Nevertheless, similar as with the DJI Fly app, DJI GO 4 could have points. Let’s evaluation them and their fixes.
The DJI GO 4 App crashes and freezes after updating cell phone
After updating the telephone working system, whether or not Android or iPhone, you’ll have incompatibilities between the brand new OS model and the DJI GO 4 app.
On this situation, you possibly can solely use one other (non-updated cellular machine) with the app or wait for one more model launch, which can take some time.
Within the meantime, search for third-party apps to exchange DJI GO 4 as a brief various till DJI solves the present concern.
The DJI GO 4 App crashes and freezes after updating the appliance
There’s an incompatibility between the app and the working system, or the DJI GO 4 app has bugs after the replace.
You may downgrade by putting in an earlier model of the APK on Android.
DJI GO 4 app won’t open
DJI GO 4 could not open on completely different telephone fashions, working techniques, or firmware variations.
Verify in case your working system (both iOS or Android) is within the beta model.
In the course of the beta, there may very well be main incompatibilities with DJI GO 4 app and any purposes not up to date to assist that working system model but.
Additionally, in case your working system is beneath the beneficial model or outdated, incompatibilities with DJI GO 4 might come up.
Please keep in mind that not all telephones are supported by this app, though DJI GO 4 has broader compatibility with telephones.
In case your telephone is on the listing of fashions not supported, the app could have points functioning accurately or opening.
- One other level is that DJI GO 4 could not open if it doesn’t have full entry to the telephone, together with images. Some pilots reported that permitting entry to images solved the difficulty.
- If the above method doesn’t work, reinstall DJI GO 4.
If DJI GO 4 labored earlier than however, after updating, stopped working, downgrade the app to an earlier model.
DJI GO 4 app crashes throughout flight
In some rarer circumstances, even when the app seems to work, it could crash when navigating by means of it on a flight.
This may trigger you to lose the stay transmission and telemetry of your DJI drone. This certainly ought to reply to the return-to-home perform, however nonetheless, your drone is flying blind.
What occurs in case your DJI app quits throughout a flight unexpectedly?
In some situations (primarily on Android telephones), when you have got the DJI app open and flying the drone, different apps, pop-ups, notifications, and even calls can intrude with the essential performance of the DJI app.
In case your DJI app crashes throughout a flight, put the telephone on airplane mode to chop all notifications that may very well be inconvenient for the app.
The DJI 4 GO app is requesting extra sources than your telephone has
Though DJI apps don’t require many sources, operating stuff within the background of your telephone, recording the display screen, and different issues that eat sources, cut back RAM and CPU.
Keep in mind that whenever you’re flying, you have got a stay transmission and different capabilities requiring the app to have extra sources to run accurately.
DJI Mimo doesn’t work on Android 12
Like many DJI apps, the DJI Mimo suffers from the wrath of Android 12.
Replace your telephone previous model 12 or observe the video beneath (begins at DJI Mimo) to put in a model that works on Android 12.
Verify in case your model of DJI Mimo is suitable together with your cell phone and replace DJI Mimo to the newest model.
Your cell phone won’t be supported. Whether it is supported, you’ll have an outdated app model that stops it from opening.
For each situations, you possibly can observe this hyperlink to DJI Mimo app on DJI and see in case your telephone is listed there as supported.
Whether it is, replace the DJI Mimo to the newest model.
DJI Mimo stopped working after updating the app or telephone working system
Mimo isn’t proof against incompatibilities between your cell phone working system and the app.
If DJI Mimo stopped working after you up to date it, carry out a downgrade.
If the difficulty seems after updating Android or iOS, you possibly can’t simply downgrade these. It’s best to anticipate an replace from DJI or use any third-party apps accessible.
Will DJI remedy DJI app points?
DJI updates its apps to be totally suitable and work with out points, however this might take a very long time.
For instance, because the releases of Samsung Galaxy S21 Extremely and S22 Extremely, DJI hasn’t optimized their apps with these telephones, making many DJI pilots change to third-party apps.
When you’ve got points with any DJI app, observe the recommendation on this article.
If nothing works, there’s not a lot you are able to do however anticipate a brand new replace on the DJI app or quickly change to third-party apps.
» MORE: DJI GO 4 vs. Litchi vs. Autopilot: Which App is Finest?
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